Privacy Policy
What information we hold about you?
If you have bought something from us we will have your email address, phone number, address and credit card details. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. Our site also uses 'cookies'.
Cookies
Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.
What we do with your information
We never exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter. We may, however, on occasion exchange your home address information with well-reputed third parties. By 'well-reputed' we mean people who respect any catalogue 'unsubscribe' requests and act on them immediately, should you not wish to hear from them again.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, THF and DPD. By using our web site you consent to us using the personal information you have given Thrive Concepts Limited and our trusted partners, as outlined in this Privacy Policy.
We may also use personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Pricing Policy
At Thrive Concepts Limited, we take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at competitive prices.
Please note that as we're based in the UK, our site shows all prices inclusive of VAT.
Security Policy
We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Thrive Concepts Limited.